Customer Service & Chat Support Specialist
Contact me
Email address
[email protected]
Phone number
+62 831 15270311
Based On :
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🇮🇩 Indonesia
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Surabaya, East Java
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About me
With a professional background as a receptionist in the hospitality industry, I have developed strong communication, problem solving, and customer relationship skills through daily interaction with local and international guests.
I am now starting my journey as a Customer Service & Chat Support Specialist, bringing a customer first mindset, attention to detail, and the ability to handle inquiries, resolve issues, and provide professional support in a fast-paced environment.
I am confident in managing customer communication through live chat, email, and messaging platforms while ensuring every interaction is handled with empathy, efficiency, and professionalism.
Experience
June 10, 2025
Now
Front Desk Agent / Hotel Recepsionist
Life Mayjend Sungkono ( Surabaya, East Java )
- Welcomed and assisted guests with check-in and check-out processes in a professional and friendly manner.
- Handled guest inquiries, requests, and complaints while ensuring high customer satisfaction.
- Managed reservations, room availability, and guest information using hotel management systems.
- Coordinated with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
- Processed payments, prepared invoices, and maintained accurate daily administrative records.
- Assisted local and international guests by providing clear information and personalized service.
August 16, 2022 → May 4, 2025
Front Desk Agent / Hotel Recepsionist
Mira Inn Hotel ( Surabaya, East Java )
- Welcomed and assisted guests with check-in and check-out processes in a professional and friendly manner.
- Handled guest inquiries, requests, and complaints while ensuring high customer satisfaction.
- Managed reservations, room availability, and guest information using hotel management systems.
- Coordinated with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
- Processed payments, prepared invoices, and maintained accurate daily administrative records.
- Assisted local and international guests by providing clear information and personalized service.
Latest Education